Last updated: 14th June 2022
If you receive an item that is faulty or damaged you may return it to us and we will replace it (if stock is available) or provide a refund. A replacement will be sent or a refund will be made when we receive the returned item from you
We will reimburse postage costs for U.K. only
Please follow the Returns Procedure below.
Duplicate or Incorrect Item
If you receive a duplicate item or an incorrect item sent to you as a result of our error, you may return it to us and we will provide a refund or replace the incorrect item with the correct one if stock is available. A replacement will be sent, or a refund will be made when we receive the returned item from you.
We offer a full refund and exchange on packaged, sealed items within 7 working days of purchase. Fragrance Oils in clear or crystal bottles are exempt. We do not offer refund on promotional, reduced or discounted items and gift sets .
We do not refund items which are not damaged due to health and safety concerns as we cannot resell to other customers.
Please note that we are only able to assist with refund or replacement if the product is damaged. Prior to receiving a video or picture as proof of damage.
To return an item you must request a return by emailing email@example.com advising us of the reason for return.
Package the item securely and include your name and order number
Obtain a proof of postage when you send the item. If a returned item is lost in the post you will need to claim for its loss from the Royal Mail who will require proof of postage.
We reserve the right not to accept returns that do not have a ‘Returns Authorisation’.
NOTE: You must get appropriate cover for the delivery of all items in case anything gets lost in the post. You will need to claim for any items lost in delivery from the Royal Mail as we cannot. Proof Of Posting is available when you send your item from the Post Office and does not cost anything. Without Proof of Posting we cannot make any refunds if the item does not get to us.
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